Returns & Refunds
We want you to love your RWP gear, and quality is guaranteed. If there is a print error or a visible quality issue, it will be replaced or refunded.
Every item is made to order, so we can't accept general returns or returns for sizing. The details are below.
Changing or cancelling an order
Every product is made to order, just for you. To cancel or change an order, use the link in your order confirmation email. You can edit an order any time before it goes into production.
Once an order is in production, you may still be eligible for a replacement or another resolution, depending on the situation. After your order arrives, you have 30 days to report a quality issue.
Donations and tips can't be cancelled or refunded once checkout is complete.
Damaged items and quality issues
For the fastest fix, send a photo showing the print error or the damaged area, along with your order number. The best photos are taken on a flat, well-lit surface with the tag and the error clearly visible.
Send those details through merch order help.
Refunds
Because products are made to order, refunds, returns and exchanges are only available for orders with a quality issue, and only with a photo showing it.
- PayPal: refunds show in your PayPal balance within 24 business hours.
- Credit or debit card: refunds show in your bank account within 7 to 10 business days, depending on your bank.
Donations, tips and locked messages are non-refundable once checkout is complete. If you paid for a locked message and can't open it, get in touch through merch order help and it will be sorted out.
Payment methods
Credit and debit cards, PayPal, Google Pay and Apple Pay. Depending on where you are, Klarna, Afterpay and local payment methods too.
International orders
International orders may be subject to import taxes, duties and other customs charges. At checkout you will see either a pre-collected duty amount or a notice about possible import fees, depending on your location and what you ordered. You are responsible for any import duties or fees, whether they are collected at checkout or on delivery. For your country's customs rules, check with your local customs office.
Who handles your order
Merch orders are handled by our merchant of record and merchandise partner, Fourthwall, who take care of order questions and returns. You can also email them at redneckswithpaychecks-shop@support.fourthwall.com.
Merch purchases are also covered by the shop's Terms of Service and Privacy Policy.